I received an email confirmation, why was my order not processed?


I received an email confirmation, why was my order not processed?
We're sorry to say, but even obsessive-compulsive beauty geeks like us sometimes experience computer glitches. (And no, it's not because we're sitting around, painting our nails.) We, like any technology-dependent company, have the odd 'crash', the random 'black hole', and the occasional printer paper debacle. If we do discover that we have a problem processing your order (and we hope that we'll discover it before you discover it), we will send an email to explain what happened, and let you know what your options are. We apologize in advance for any inconvenience that an unprocessed order might cause.

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